Customer service can make or break a buyer’s experience with a manufacturing partner. Moseys’ California machine shop is committed to providing exceptional customer service, which hinges on our dedication to continuous communication throughout the manufacturing process.
Sometimes, the importance of communication doesn’t become clear until it’s too late and both parties are left to realize that certain problems could have easily been prevented. We never want to risk that outcome.
Here’s what you can expect from Moseys’ approach to communication.
Gaining a Full Understanding of Your Project
Have you heard the story about how we helped a medical customer save $140,000 annually by simplifying their assemblies? It’s true—and it’s just one example of how communication and collaboration between a customer and machine shop can yield incredible results.
At Moseys, we love to collaborate with customers. In fact, it’s essential that we know as much as possible about your expectations for the part and—just as importantly—any previous issues that have occurred. The more context we have up front, the more successful we’ll be, so be sure to transfer all your institutional knowledge to us.
Facilitating Direct Lines of Communication
Most manufacturing delays result from encountering an issue on the shop floor and having to wait for a customer’s response.
Moseys is proud to maintain a 99.8% on-time delivery rating. Part of how we do that is by facilitating direct lines of communication with customers’ engineering and quality teams so we can always get a quick answer.
Providing a Personal Point of Contact
If you’ve worked with our California machine shop before, you’ve been fortunate enough to get to know Johanna Hooper, our dedicated customer service representative. We’ve learned that providing customers with a personal point of contact helps ensure they always know who to call or email and can receive a fast response when needed.
Johanna has a knack for putting customers at ease and making them feel like they’re part of our organization. Don’t be surprised if you find yourself chatting with us on Teams. We may even give you a nickname if you’re lucky.
Prioritizing Honesty and Transparency
Moseys provides open and honest communication at all points in the manufacturing process. Whether the news is good or bad, you’ll always know where your order stands and when you can expect your parts to arrive.
Start a Conversation with Moseys Today
If our California machine shop’s approach to customer service and communication appeals to you, we hope you’ll consider working with us. Contact us to start the conversation, or go ahead and request a quote. We look forward to getting to know you and your project.